Vivid Impact Company Louisville, Kentucky

Vivid Impact Company   Louisville, Kentucky

Job Title:  Customer Service Representative

Description:  The Customer Service Representative serves as the primary contact for external and internal customers. The CSR monitors incoming jobs from start to finish meeting quality standards and deadlines.

Primary Roles and Responsibilities:

•             Act as internal advocate for the Account Executive with customers

•             Prepare production schedule request according to estimate and forward to Scheduling

•             Enter job into Production

•             Receive proofs from Pre-press, inspect for accuracy

•             Traffic and approve proofs to and from customer

•             Respond appropriately and timely to customer and AE inquiries

•             Receive specifications for prospective projects, prepare spec sheets and communicate to Estimating

•             Provide pricing to customers on prospective projects once estimates are completed, as requested by Account Executive

•             Receive customer materials for new projects, obtaining a new estimate in the event deviations from quoted specifications exist

•             Prepare electronic job ticket defining general production instructions and customer expectations regarding delivery

•             Prepare job envelope containing the job ticket, sample, quality checklist and all materials needed for production

•             Maintain an active job file for each project in progress, containing a copy of the job ticket, estimate, schedule sheet and any communication with the AE or customer pertaining to the job in progress

•             Attend daily production meetings to exchange information with production management regarding jobs in progress

•             Monitor project progress in Production and communicate to AE any deviations which may cause a delay in meeting customer delivery expectations

•             Prepare customer Alteration/Change Order in the event specifications or content changes after entry into production, relay cost of change to customer for approval prior to change being made

•             Inform production of delays in return of proofs from customer

•             Alert customer of on-press approval time

•             Act as host for visiting customers in the absence of the AE

•             Ensure samples of completed projects are sent to customer

•             Serve as a backup to other CSRs when needed

•             Follow and comply with all safety and work rules and regulations

•             Other duties as assigned

•             Consult with department managers as needed regarding job specifications and customer expectations

•             Receive completed job envelopes from Accounting for billing. Prepare billing based on quoted price, overs delivered, alterations, etc. Forward to AE or return to Accounting as appropriate.

Marginal Job Functions: 

•             Meet with customers off-site as required.

  

Qualifications and Skills:

•             Bachelor’s Degree in related field preferred or equivalent professional experience

•             Excellent written and verbal communication skills

•             Proficient in Microsoft Office, especially Excel

•             Detail oriented, with sufficient organizational and math skills

•             Good production ideology with problem solving capabilities

•             Flexibility in order to adjust to daily needs

•             Positive “can do” customer focus and attitude

•             Minimum two years in a customer service/sales role, preferably in the graphic arts or printing/packaging industry

Contact:  Kelly Grossman

Email to Receive Applications:   kelly.grossman@vividimpact.com