Vivid Impact Company Louisville, Kentucky

Vivid Impact Company   Louisville, Kentucky

Job Title:  Customer Service Representative

Description:  The Customer Service Representative serves as the primary contact for external and internal customers. The CSR monitors incoming jobs from start to finish meeting quality standards and deadlines.

Primary Roles and Responsibilities:

•             Act as internal advocate for the Account Executive with customers

•             Prepare production schedule request according to estimate and forward to Scheduling

•             Enter job into Production

•             Receive proofs from Pre-press, inspect for accuracy

•             Traffic and approve proofs to and from customer

•             Respond appropriately and timely to customer and AE inquiries

•             Receive specifications for prospective projects, prepare spec sheets and communicate to Estimating

•             Provide pricing to customers on prospective projects once estimates are completed, as requested by Account Executive

•             Receive customer materials for new projects, obtaining a new estimate in the event deviations from quoted specifications exist

•             Prepare electronic job ticket defining general production instructions and customer expectations regarding delivery

•             Prepare job envelope containing the job ticket, sample, quality checklist and all materials needed for production

•             Maintain an active job file for each project in progress, containing a copy of the job ticket, estimate, schedule sheet and any communication with the AE or customer pertaining to the job in progress

•             Attend daily production meetings to exchange information with production management regarding jobs in progress

•             Monitor project progress in Production and communicate to AE any deviations which may cause a delay in meeting customer delivery expectations

•             Prepare customer Alteration/Change Order in the event specifications or content changes after entry into production, relay cost of change to customer for approval prior to change being made

•             Inform production of delays in return of proofs from customer

•             Alert customer of on-press approval time

•             Act as host for visiting customers in the absence of the AE

•             Ensure samples of completed projects are sent to customer

•             Serve as a backup to other CSRs when needed

•             Follow and comply with all safety and work rules and regulations

•             Other duties as assigned

•             Consult with department managers as needed regarding job specifications and customer expectations

•             Receive completed job envelopes from Accounting for billing. Prepare billing based on quoted price, overs delivered, alterations, etc. Forward to AE or return to Accounting as appropriate.

Marginal Job Functions: 

•             Meet with customers off-site as required.

  

Qualifications and Skills:

•             Bachelor’s Degree in related field preferred or equivalent professional experience

•             Excellent written and verbal communication skills

•             Proficient in Microsoft Office, especially Excel

•             Detail oriented, with sufficient organizational and math skills

•             Good production ideology with problem solving capabilities

•             Flexibility in order to adjust to daily needs

•             Positive “can do” customer focus and attitude

•             Minimum two years in a customer service/sales role, preferably in the graphic arts or printing/packaging industry

Contact:  Kelly Grossman

Email to Receive Applications:   kelly.grossman@vividimpact.com

Aegis Worldwide Sales Account Executive - Chicago & Indianapolis

Aegis Worldwide

Job Title: Sales Account Executive - Chicago & Indianapolis

Description: Aegis Worldwide LLC is a technical recruiting firm that originated in Indianapolis, IN and was recently recognized as one of the fastest growing companies in the area by the Indiana Business Journal in 2012. We have recently expanded our footprint into a highly successful Chicago, IL office. We are continuing to grow and are seeking to add to our excellent team!

We are looking for individuals interested in pursuing a career in sales.  Individuals that have a proven track record of being an overachiever, thinking outside of the box, are sales driven, and are goal oriented are the type of people that excel in our company. Aegis Worldwide promotes from within, and it is our goal to hire recruiters we can develop into senior level sales roles.

Job Duties

•             Identify active and passive qualified candidates through a variety of avenues

•             Cultivate strong relationships with candidates to accurately identify skills, background, and qualifications

•             Evaluate candidate qualifications to client requirements and identify matches

•             Interview candidates through phone and face to face interviews

•             Solidify non-negotiables in candidate’s search through detailed conversations

•             Complete all pre-employment processes including reference checks, running background checks, and sending candidates to proper drug testing facilities

•             Mentor candidates through consideration process including interview and resume tips

•             Work with Senior leadership team to prospect new clients through the completion of sale and to identify high potential growth accounts

•             Work with peers and communicate best practices as they are identified

•             Manage all placed contract candidates by regularly communicating expectations, collecting weekly timecards, resolving any performance or disciplinary issues, and any other task necessary to maintain a good working relationship

•             Build professional network through relationship building and continuous industry knowledge acquisition

•             Meet and exceed all weekly, monthly, and quarterly goals and metrics

•             Provide world class customer service to candidates and clients

Competencies

•             Highly effective written and oral English communication

•             Maintain positive and polite attitude in a demanding work environment

•             Work effectively in a team atmosphere and on interdisciplinary projects

•             Orientation for goal fulfillment for both company and individual objectives

•             Possess creative, out of the box mentality for recruiting and sales

•             Desire to learn in a fast-paced business environment

•             Ability to use good judgment and business knowledge to make company and individual decisions

•             Maintain adaptability in an ever-changing dynamic setting

Requirements

•             Bachelor’s degree in business, sales, or related field required

•             Ability to work earlier and later than normal business hours

•             Experience with Microsoft Outlook, Word, and Excel

•             Have work experience in a service sales or related industry

•             Current authorization to work in the United States for any employer required

•             Proven track record of high achievement

•             Ability to utilize computer and internet for research and recruitment

•             Proper business phone etiquette skills

Contact:

Khalie Rhudy

Job Function: 

Account Management/Planning, Business Development, Sales

Compensation Details/Other Benefits: 

$30,000-$40,000+ Excellent Commissions

Application Qualifications:

  There are no required qualifications for this position.

  The following qualifications are desired:

Degree:  Bachelor of Arts, Bachelor of Independent Studies, Bachelor of Science, Bachelor of Science in Agriculture, Bachelor of Science in Business

Major:  Agribusiness, Animal Technology, Applied Engineering & Tech Mgt, Business Administration, Business Ed-Comprehensive, Career & Technical Education, Management, Management of Technology, Marketing

Student Status: 

Alumnus/a, Graduate, Senior

Application Method:

Online - email applications as received

Email to Receive Applications:   krhudy@teamaegis.com